Flournoy Plumbing at 1125 Butternut Street, Abilene

Reviews

• Brady Bryce

  Sep 06, 2018
  ★ ☆ ☆ ☆ ☆
  Terrible.
  
  I will never again use Flournoy Plumbing. I encourage you to do the same. Here is a quick review of the story. In 2014, Flournoy Plumbing came to repair a leak in our water main. The plumbers were unprofessional (didn’t bring key to backhoe & kept the time clock running). Flournoy did credit that hour on the final bill. When a similar leak appeared in 2015, we chose to use another company to diagnose the problem. Unprompted, the new plumber found our 2015 leak was at the exact site of Flournoy’s Repair. It had failed due to poor soldering and to the huge rocks and concrete pushed into the repair hole on top of the pipe.
  
  The owner of Flournoy (Steve Walker) did not return my phone call. I called again and Steve did not offer to do anything, seeming completely unconcerned about my leak (or his company’s work). Steve claimed the 2014 repair was a “temporary fix,” did not offer to repair it, nor make things right, nor reimburse us for their failed work. I asked if he seriously told customers his repairs were “temporary” and how he can stay in business with this work and customer service. He cursed me out and hung up on me. Later that day, I went to the business and showed him the faulty pipe repair. He agreed it was a poor job. Said they only warrantee for 90 days. I asked to be repaid for the $570 temporary fix and the $1000 repair. He again cursed at me in his office. Claimed the plumber no longer works for them. The next day, he sent me an email saying they would do nothing further to reimburse or repair. I waited a month and tried sending an email and no one responded.
  
  So, if you want an owner to not stand behind their work, refuse to call you, cuss you out, identify their work as a temporary fix, then by all means go with Steve Walker and Flounoy Plumbing.
  
  Their website says "Satisfaction Guaranteed: we work for you" & "Excellent Customer Service: we want to keep you,” but I encourage you not to believe it. Good luck.

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